Skip to main content

Posts

WEBconference applications for service

Problems Of course, the users have to read the training material; understandably, the reading can be monotonous. However, producing step-by-step videos for the purpose of instructing does not make economic sense. This is especially difficult if the user seeking assistance is extremely ill-informed. Solution An after-sales service team puts together technical demonstration online to explore and explain the problem. A panic button on the WEB site connects the client to a meeting room from where the presentation is made, simultaneously, by an agent. The agent might ask the client to go to a specific page of a knowledge database; for example, the one that describes step by step all the steps required to complete anoperation. Also, the usual questions, the FAQ (Frequently Ask Questions), are put together on prerecorded help clips that the clients can consult, as free service, 24 hours a day, 7 days a week. Results The audio-visual is without doubt the most powerful of all media. The tel...

Video Conference Trends

By Jimmy Sturo Videoconference trends have been changing as fast as technologies related to it do. The economic landscape and general changes in the way business is conducted is forcing businesses to embrace a more "mobile" lifestyle, of which videoconferencing is a big part. Video Conference Usage The number of business using videoconferencing technologies increased starting 2001, as reported by leading teleconferencing service providers Deutsche Telekom, Worldcom, and BT. Their studies show that conglomerates and multinationals are replacing in-person meetings either audio, web or video conferencing. The trend is good news to providers, big and small. They have since seen phenomenal growth year after year. The Move to Videoconferencing Even businesses that only used videoconferencing as temporary solutions before are now moving to more regular subscriptions. More and more employees and executives express their preference for conferencing technology to cut down on travel cos...

Toll Free Conference Calls

Conference calls are a convenient method of communicating with a lot of people all at once. Technologies today allow many different types of conference calling. For a small business, simple 3-way calling may suffice. This feature is available through your telephone company and whatever long-distance rates you have on the phone that originates the call will apply. When several people located in many different places need to access conference calls, a conference call company can provide this service. A basic conference call service offers audio conference calls (also called teleconferencing) over the telephone. Usually, you have the option of toll-free calls or flat-rate calls. “Toll-free” is sort of a misnomer because “toll-free” does not mean it’s entirely a free call because the person or business that hires the conference call company pays for the service. Toll-free conference calls are free for the participants. With toll-free packages, participants use a toll-free number to dial in...

Phone Conferences Via Web Conferencing

By Dean Iggo Holding phone conferences via web conferencing is an emerging field in conference call technology. More people are now able to access the Internet at lightning fast speeds. Faster speeds means incredible amounts of data can be transferred and shared instantly. To take advantage of this many companies are holding their phone conferences in via a web conferencing service. While in most cases a company chooses to use either phone conferences or web conferencing, a combination of the two is truly important step to increasing the usefulness of conferencing. Why is that? Well for starters with the introduction of VoIP (Voice over Internet Protocol) calling services, it is becoming easier to make phone conference calls to either toll or toll free numbers. A VoIP line isn't necessary; many companies are still using a regular telephone. To complete the voice portion of a teleconference, the normal steps apply, calling a number and inputting a pass code. So far this is pretty st...

Perform Conference Calls Without Having Prior Reservations

Other teleconferencing services allow subscribers to perform conference calls without having prior reservations. If you're looking for conference bridgeline services or conference recording services, I highly recommend e-Teleconferencing. Unlike other automated teleconferencing services, ReadyConference gives you a permanent dial-in number and passcode you can use any time, from anywhere - 24/7. Don't be embarrassed anymore when you need to conference or, or worse yet, waste valuable time by avoiding the use of teleconferencing services altogether. Unlike other audio teleconferencing services, ReadyConference gives you a permanent dial-in number and passcode you can use any time, from anywhere - 24/7. Both standard reservationless and full-service operator-assisted teleconferencing services are available with no contracts or extra fees.Bow Communications Your complete conference call resource center. In general, the OIT does not charge for teleconferencing services, but ...

ONLINE CONFERENCING

Web conferencing provides a great combination of the advantages of the Internet together with voice conferencing to enable you to carry on online meetings and events like a face to face meeting with the aid of audience response tools , visuals, and other features with ease making your events and meetings productive, more interactive, entertaining and engaging through inexpensive conference call. Audio conference call service systems significantly reduces conferencing costs Tele conference calls involve telephone solutions only - no internet or web-based technology. It reduces overall business travel expenses and eliminates potential risk factors to employees.. In the initial span of time for the use of Internet, the terms "computer conferencing" and "web conferencing" were generally used to specify to group discussions that were conducted within a message board (through posted messages) i.e. they were not live. But with the advancement of technology, the term has g...

Latest Teleconferencing News You Can Use!

In the fast-growing industry of telecommunications, teleconferencing has become a staple of the way we do business as well as a way we keep in touch with those who matter to us the most. It's no surprise therefore that with the advent of the Internet and with the increasing availability of digital devices, telecommunications and teleconferencing, specifically, has exploded the number of to keep touch, as well as to build rich communications and relationship with people regardless of where they are physically situated. Just thinking about the technologies tying teleconferencing and telecommunications will boggle even the greatest of minds. What makes these interconnected technologies possible is a complex web of systems consisting of all sorts of technologies, processes, bureaucracies of people and exchanges etc. etc. There are just so many different inputs into this vast web of technology that makes our lives so much more easier. And yet it's something that we take for granted ...